1. 30-Day Returns
We accept eligible returns within 30 days of delivery. Items must be unused, undamaged, and in their original condition, with all original packaging and accessories included.
2. Returns for Personal Reasons
For returns due to a change of mind, an incorrect selection, or other personal reasons, customers are responsible for return shipping costs unless otherwise required by applicable law. Original shipping charges are generally non-refundable, except where required by law.
3. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and clear photos of the issue. We will arrange an appropriate solution, such as a replacement or refund. WHIMOMENT will cover reasonable return shipping costs when a return is required for a confirmed issue.
4. Custom & Personalized Products
Custom-made or personalized products may not be eligible for change-of-mind returns where permitted by applicable law. Any applicable restrictions will be stated before purchase. Your statutory rights regarding defective or incorrect goods remain unaffected.
5. Order Cancellations
Customers may request to cancel an order before shipment by contacting service@whimoment.com.
For cancellations due to personal reasons, a 10% cancellation fee based on the merchandise subtotal after discounts, excluding shipping and taxes, may apply where permitted by applicable law. The fee will be deducted from the refundable amount.
No cancellation fee applies if the cancellation is caused by an error on our part, WHIMOMENT is unable to fulfill the order, or the customer is exercising a statutory cancellation right that does not permit such a fee.
Custom-made or personalized orders may not be canceled once production has begun, subject to applicable law and restrictions disclosed before purchase.
6. Refunds
Once your return is received and inspected, eligible refunds will be issued to your original payment method. We aim to process approved refunds within 10 business days, subject to applicable legal deadlines.
7. How to Request a Return
Please contact service@whimoment.com with your order number before sending any items back. Our support team will provide the appropriate return address and shipping instructions.
For more information, please see our Return & Refund Policy.
Nothing in this policy affects your statutory consumer rights.